Shipping & Returns

SHIPPING:

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated at 7-10 working days.

When purchasing please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am – 5pm weekdays. Please also add a phone number, as couriers will use this to contact you if they are having difficulty delivering your parcel.

We take no responsibility for charges or delays incurred at receiver’s end as this can vary. 

RETURNS:

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use unless proven faulty.

To initiate a return or exchange, please send us an email at info@sisterssaddlery.co.nz, or see our Contact page.